Terms of service

Last Updated: June 2026

OVERVIEW

This website is operated by Melt Laundry, a trading name of LG Care Group Ltd (“Melt Laundry”, “we”, “us” or “our”).

Company Registration Number: 12340283
VAT Registration Number: 349 3805 73

Registered Address:

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy.

If you do not agree with these Terms, please do not use this website.

SECTION 1 – USING OUR WEBSITE

By using this website, you confirm that:

• You are at least 18 years of age, or have permission from a parent or guardian.

• The information you provide is accurate and complete.

• You will not use this website for any unlawful purpose.

You must not knowingly introduce viruses, malware or other harmful technology, or attempt to gain unauthorised access to any part of the website.

SECTION 2 – PRODUCTS

We make every effort to ensure that product descriptions, images, pricing and availability are accurate.

We reserve the right to update product information, correct errors and discontinue products without prior notice.

Product images are provided for illustration purposes only and may vary slightly depending on screen settings.

SECTION 3 – PRICING

All prices are shown in Pounds Sterling (£).

Prices may change from time to time, but any changes will not affect orders that have already been accepted.

SECTION 4 – ORDERS

We reserve the right to refuse or cancel any order where:

• Payment cannot be authorised.

• Fraud is suspected.

• Product information contains an obvious error.

• We reasonably believe the order is being placed for unauthorised resale.

If payment has already been taken for a cancelled order, a full refund will be issued.

SECTION 5 – DELIVERY

Delivery information and estimated delivery times are set out in our Shipping Policy.

Delivery times are estimates only and cannot be guaranteed.

SECTION 6 – RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including logos, branding, product descriptions, photographs, graphics and text, remains the property of Melt Laundry or its licensors.

No content may be copied, reproduced, distributed or used without our prior written consent.

SECTION 8 – WEBSITE INFORMATION

We aim to ensure that all information on this website is accurate and up to date.

However, we do not guarantee that all content will always be complete, current or error-free.

We reserve the right to amend website content at any time without notice.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices or policies of any third-party website.

SECTION 10 – CUSTOMER CONTENT

If you submit reviews, comments, suggestions or other content to us, you grant Melt Laundry the right to use, reproduce and publish that content in connection with our business.

You remain responsible for any content you submit and must ensure it does not infringe the rights of others.

SECTION 11 – PRIVACY

Your use of this website is governed by our Privacy Policy.

SECTION 12 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Melt Laundry shall not be liable for any indirect, incidental or consequential losses arising from the use of this website or our products.

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot legally be excluded under the laws of England and Wales.

SECTION 13 – TERMINATION

We reserve the right to suspend or terminate access to the website where these Terms are breached or where misuse of the website is suspected.

SECTION 14 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will always be available on this page.

SECTION 15 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 16 – CONTACT INFORMATION

Melt Laundry
A trading name of LG Care Group Ltd

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Registration Number: 12340283

VAT Registration Number: 349 3805 73

Email: info@meltlaundry.com