Cancellation policy

One-off purchases and subscriptions

Choose a one-off purchase or a recurring subscription when ordering Melt. A one-off purchase has no recurring charge.

Your subscription

Your first subscription order is charged when you place it. Further orders are charged automatically to your chosen payment method at the frequency and price shown at checkout, until you pause or cancel. Your confirmation and customer portal show your schedule.

New Melt 60 subscriptions are £13.50 per pack with free UK Tracked 48 delivery. Existing subscribers retain their agreed price. There is no minimum term.

Change, pause or cancel

You can change your next order date or frequency, pause or cancel in your subscription portal, or email info@meltlaundry.com from your subscription email address. We will confirm email requests once actioned.

We send a reminder seven days before your next scheduled order. Please send email changes at least 48 hours before that order is due so we have time to help. If an order has already been processed, contact us promptly; cancellation of future orders does not automatically cancel or refund an order already processed. Our returns policy and your statutory rights still apply.

Delivery timing is described in our shipping policy.

Melt Laundry, a trading name of LG Care Group Ltd.
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
info@meltlaundry.com