Refund policy
REFUND POLICY
Last Updated: April 2026
At Melt Laundry, we want you to be happy with your purchase.
If you have any questions or concerns about your order, please contact us at info@meltlaundry.com and we’ll do our best to help.
RETURN PERIOD
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
• Unused and unopened.
• In their original packaging.
• In a resaleable condition.
We reserve the right to refuse returns that do not meet these conditions.
HOW TO REQUEST A RETURN
Please email info@meltlaundry.com with:
• Your order number.
• Your name.
• The reason for your return.
We will provide instructions on how to return your item.
REFUNDS
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow several working days for your bank or card provider to process the refund.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@meltlaundry.com.
We will work with you to arrange a replacement, refund or other suitable resolution.
EXCHANGES
If you have received a damaged or defective item and would like a replacement, please contact info@meltlaundry.com.
RETURN SHIPPING
Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.
Original shipping charges are non-refundable.
For higher-value returns, we recommend using a tracked delivery service, as we cannot be responsible for items lost during transit.
RETURNS ADDRESS
Melt Laundry
A trading name of LG Care Group Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
BUSINESS INFORMATION
LG Care Group Ltd
Company Registration Number: 12340283
VAT Registration Number: 349 3805 73
Email: info@meltlaundry.com
STATUTORY RIGHTS
Nothing in this Refund Policy affects your statutory rights under UK consumer law.